Frequently Asked Questions

Reopening

Where can I park for my visit to the Denver Art Museum?

The City of Denver’s Cultural Center Garage, on 12th Ave. between Broadway and Bannock streets, is open for access. Additional metered street parking and paid surface lot parking also is available in the Golden Triangle neighborhood. More information on the garage.

Will you have touchless ticketing options upon reopening?

Ticketing will initially take place online at www.denverartmuseum.org/tickets. You may print your ticket or show your ticket digitally on your mobile device upon your arrival. Please look for the multicolored welcome trailer on the main plaza. If you have a printed ticket or other coupon, please plan to display it upon your arrival, and plan to keep it with you. If there are tickets available, limited in-person ticketing will be available at the ticketing windows across the museum plaza from the Hamilton Building entrance.

How will my ticket be redeemed?

Look for the welcome trailer in front of the main entrance to the Hamilton Building. Staff adhering to public health and safety guidelines will welcome you to the museum and ensure your ticket is accepted touch free for your entry. Additionally, the museum will have self-service, touchless scanning stations for pre-purchase ticket holders to redeem their tickets.

I want to reserve tickets for next month… why can’t I do that?

Initially, the museum will add timed and dated tickets for purchase on a two-week rolling schedule to allow for changes in visitor capacity that may be needed to adhere to public health guidelines. We look forward to expanding dates available as soon as we are able to safely do so.

What type of cashless payment options do you offer at the Denver Art Museum?

The museum will accept credit card and debit card payments online for tickets.

Will the Shop be open?

A limited selection of merchandise will be available for purchase in the Studio space upon visitor exit. The staff has developed a streamlined-as-possible process to accept payment, and will follow applicable guidelines for retail environments. Please ask for details during your visit.

Is the entire museum open to explore?

Unless otherwise noted online or onsite, spaces on all levels Hamilton Building will be accessible upon reopening. However, some high-touch spaces, such as hands-on artmaking and studio spaces, will offer take-home options rather than onsite artmaking.

I am disabled, do you have any special visitation procedures I should be aware of?

The museum will continue to offer wheelchairs for free check out at the welcome desk. Portable stools for use by visitors with mobility needs are available on every floor. All materials will be sanitized between uses. Please note that most onsite seating has been removed for public health reasons.

Are you limiting the number of visitors in each gallery?

Government-mandated social distancing guidelines and reminders will be communicated to visitors in galleries and all public areas, and the museum will limit ticket sales to reduce the risk of crowding.

How will you enforce crowd control and social distancing measures upon reopening?

For its initial reopening, the museum will offer only timed, dated tickets online. This will enable us to manage the number of people in the building at one time. Onsite staff will help manage the number of people in enclosed spaces, such as galleries.

Will your visitor flow change upon reopening?

Visitors will continue to arrive and enter the museum at the Hamilton Building main doors, with online tickets accepted prior to visitors entering the building. To provide additional distancing safeguards, all visitors will exit through the main-floor studio doors onto the plaza. However, we will not be requiring visitors to take a specific “path” through the museum. Guests may choose the galleries they wish to explore, though there may be waiting if some spaces are at capacity.

Is your hands-on Studio open?

The Denver Art Museum will not have hands-on creative projects available in this initial stage of reopening, and is developing concepts for take-home projects to do at home after being inspired by your visit. Check the museum website for additional project ideas and activities.

Will plaza water fountains be operational?

At this time, the plaza fountains will remain off for public health reasons.

Do you have any café or food options onsite?

Callahan Café initially will be closed, though the Golden Triangle Creative District neighborhood has many take-out food service options including Leven Deli, Mad Greens, Zep’s, Pieology, Burger Fi and other neighborhood establishments.

Do you have lockers or coat check available for museum visitors?

Initially, the museum will not have coat check, but will have limited lockers available on the main floor of the Hamilton building. Because of limitations, please plan leave large backpacks, suitcases or other larger items at home.

How frequently are you sanitizing and cleaning the public and restroom spaces at the museum?

Museum staff will meet or exceed all CDC protocols for maintaining a healthy indoor public space. Additionally, in 2019 the museum acquired electrostatic sanitizing spray technology for sanitizing indoor spaces.

What types of personal protective equipment are allowed at the Denver Art Museum?

The Denver Art Museum will follow all state and local guidelines for Personal Protective Equipment (PPE). Currently, masks are mandatory in public for everyone in Denver. This includes the Denver Art Museum. Ticketed guests without masks may contact guest services for assistance.

Will visitors be required to wear masks?

The city of Denver has indicated that starting in May 2020, face masks are mandatory in public for everyone in the city, and as the museum is a public venue in Denver, all visitors ages 3 and over must wear face masks.

Do you have hand sanitizer locations at the museum?

The Denver Art Museum has always provided touchless, motion-activated hand sanitizer stations throughout the museum. They are located at the entrances/exists and near bathrooms on all floors.

Will you continue to offer free days to the public? If so, when? Will the occupancy limit change?

The museum is committed to offering free access to its collections and programs, and its Free for Kids and SNAP programs will continue uninterrupted. DAM’s free days will be suspended as we evaluate visitor flow in our new socially distanced environment. We look forward to sharing how the museum will continue its commitment to free days and access in the coming weeks.

Do kids still receive free general admission through the Free for Kids program?

Yes, the museum will continue to be free for all visitors 18 and under through the museum’s Free for Kids program.

Will the water fountains inside the museum be available for drinking water?

Initially, water fountains will be turned off for public health reasons. Closed/sealed water bottles may be used in common areas/ outside of galleries.

How many employees will be working within the museum any given day to ensure safety and cleanliness?

The museum will have the right amount of staff on site to serve guests on site and maintain the collections. All staff on site will adhere to social distancing and PPE protocols.

How will people be encouraged to social distance? How will you keep people 6 feet apart from each other?

Family groups or groups who are attending together with fewer than 10 people may socialize and talk. On-site staff will offer reminders to separate groups to maintain the distances recommended by public health officials.

General Visitor

Can I sketch in the museum?

Pack your pencils and get inspired in the galleries. Small notebooks (11 x 14 inches or smaller) and pencils are welcome, but please leave colored pencils and pens at home.

Can I take pictures inside the museum?

Snap those pics! Photography is welcomed in all of the permanent galleries, but the flash must be off at all times. You will find a sign at the gallery door or on the object label if photography is not allowed. If you're not sure, ask a gallery host.

Can I carry bags in the museum?

Please use our free lockers on level one or the lower level to stow your bags, lunches, and packages.

Tips for Families

Thinking of making a trip with the family to the museum but need more details? We have the answers to commonly questions that will make your visit a breeze.

  • Restrooms every level
  • Family restrooms: lower level and levels one, two, and three
  • Strollers: level one—free checkout at welcome center
  • As of summer 2020, no food or snacks are allowed inside the museum to adhere to public health guidelines. Please enjoy snacks in the seating areas on the plaza.

Things to Try in the Galleries

Ask questions:

  • What is the first thing you see in the painting?
  • Does this artwork remind you of any place you have been?

Don't be bashful—explore through movement and sound:

  • Pose like the people, shapes, or lines you see.
  • Make up a story.
  • Imagine what you would hear, smell, or feel if you were in the art.

Remember:

  • Let your children choose what interests them.
  • Take time exploring. You don’t have to see the entire museum in one visit!
  • It’s OK of you don’t know much about art—have fun figuring it out and imaging it together!

School and Teacher

Looking for ideas during Summer Break? Creativity Resource is your one stop shop for inspiration and creativity! Find all kinds of fun activities and resources inspired by the Denver Art Museum’s collection and special exhibitions.

On this website you can browse and learn about artworks through bite-sized information tabs as well as find creative prompts inspired by the art.

Looking to download a quick coloring page or try out an art making challenge?

Need an artistic book recommendation?

Our library of creative activities is designed to inspire all ages to encourage connection through art making and looking, whether teaching at school or remotely, or you want to engage at home or in our galleries. Check back often and sign up for our email to stay up to date on the latest videos, activities and more.

Artwork

I found a painting in my grandmother’s house. Is it real? What’s it worth?

The museum does not perform authentications or valuations. You can find a certified appraiser at www.appraisers.org. An auction resource like Christie’s or Sotheby’s—or even an online auction site like www.ebay.com or www.artprice.com—can help you learn more about the value of your object.

Where can I learn more about a specific artist or type of art?

You can research artists and art in many different ways. Start your search online at a site like www.artcyclopedia.com or www.askart.com. The Denver Art Museum Library is available by appointment for art researchers. You should also search your local library—librarians are great at getting hard-to-find information, so be sure to ask! The Denver Public Library’s librarians offer online assistance at www.denverlibrary.org/ask. For information about public art in Denver, visit http://artsandvenuesdenver.com/public-art.

I'm a college student conducting research. How can I get information about an artwork in the galleries?

We’re glad that you are interested and will do our best to provide the information you seek in a timely manner. Please follow our guidelines for college students.

I'm an artist. Would the DAM consider me for a solo exhibition?

Solo exhibitions are extremely rare. Artists may send exhibition announcements of their work. We’ll happily review these announcements and, in some cases, may attend the show. Artists may send digital images or links to online portfolios to a curator through info@denverartmuseum.org.

How do I donate an artwork to the museum?

We appreciate your consideration and are happy to review the object with a curator to determine if the artwork fits our collection policies. Please send a photograph and a letter about the object to Denver Art Museum, 100 W. 14th Ave. Pkwy., Denver, CO 80204.

Does the museum buy art?

We do occasionally consider art for purchase and ask that you send us a photograph with a letter telling us about the object (include information on how you acquired the piece) and the terms of your sale. Remember, a picture is worth a thousand words! Please do not bring it to the museum unless you already have an appointment.

May I talk to a curator?

Curators are often traveling or heavily scheduled, so an appointment is absolutely necessary. When making an appointment, it is important that you state the reason for your call. In most cases, questions can be answered with a little research on your part or by the department’s support staff.

Can I request an image from the DAM to use in a scholarly publication, school project, or other use that is not covered under standard editorial use?

Yes; for details on the process please visit this page and submit the Image Rights Request Form, which can be accessed here.

(For editorial use in reviews, etc., please contact the Press Office at pressoffice@denverartmuseum.org.)

I have an artwork that needs to be cleaned. Who should I call?

The museum cannot endorse specific conservators. Excellent information on selecting a conservator is available on the American Institute for Conservation website at http://www.conservation-us.org.

I need to move a large painting or sculpture. How do I do it?

There are a limited number of companies that specialize in fine art handling and shipping both locally and nationwide. For crating or shipping in Denver and the region, contact www.terrydowd.com or www.shipart.com. For crating or shipping outside the region, you can try www.usart.com, www.artexfas.com, or www.atelier4.com. The museum does not endorse any specific art handling and shipping companies.

I need to have a work of art framed. Can you recommend someone?

Matting and framing is done by many companies in our area. Some practice the most current conservation methods available. It’s up to you to request the level of care you want. The American Institute for Conservation can tell you what kinds of questions to ask; visit http://www.conservation-us.org/treasures.

Donation

Will the Denver Art Museum donate to my fundraising event?

The DAM receives numerous requests for donations for fundraisers, silent auctions, and benefits. The museum has temporarily suspended fulfillment of all donation requests.